In yesterday’s blog, we revisited the ever-important concept of making your customers happy. A happy customer base is essential to the success of any business. When you go over and above the call of duty to make sure that your customers are pleased or even “wowed” as opposed to just serviced, you will be ensuring the growth and longevity of your company.
Adrian Adams of ArticlesSnatch.com agrees that pleasing your customers is the key to business success. He writes about a few simple tips that can help any business owner assure him or herself of pleasing customers. His first tip is to simply treat customers the way you would like to be treated.
Sounds simple enough, right? But many business owners tend to forget what it is like to be a customer in his or her own store. Think of the way you expect to be treated when visiting your own favourite place to shop. Adams mentions that one of the biggest benefits of treating your customers as equals is the number of recommendations that usually come as a result.
Happy customers often tell their friends about their experiences. By the way, angry customers do the same thing even more frequently. Naturally, you will want the word that is being spread about your business to be a favorable one. Adams advises that, in order to do so, you will want to hire employees who are “people friendly”.
Make courtesy part of your policy, he says. It is important to have your staff trained so that they are able to adequately resolve customer issues. You can’t always give things away for free, but you don’t want to make sure that you are listening to your customers and working towards making them satisfied about any problem’s resolution.
Adams reiterates that having a well trained staff is very important. Each employee should have a great grasp on your products, being able to explain how they can be of use to your customers. The ability of your employees to answer questions will go a long way. Knowing the needs of your customers and properly addressing them is a great way to please all those who walk into your establishment.
”Ensure you have an ample supply of merchandise on hand or ship your goods very quickly,” writes Adams, “When customers are ready to buy, you want to be able to fill their order. Merchandise or the service you are selling should be top quality. This will bring in repeat customers and help your business grow.”
Finally, always respect your customer’s time, says Adams. Making sure that your store is properly staffed with cashiers and sales reps ensures that your customer’s time will not be wasted. One of the biggest complaints consumers have involves wait time. Give your customers great experiences each time they walk into your store and they will keep coming back.