In yesterday’s blog, we began talking about the convenience of making purchases over the phone. Recalling a time when one of our staff members purchased an airline ticket over the phone, she unveiled through her story just how much quicker one can receive up-to-date information about products and services from a live representative.
There are, of course, other benefits to buying over the phone. What if there is a billing error? Although this situation is often an inconvenient one for consumers, they are well aware that the quickest way to resolve a dispute is to contact customer service over the phone. This is especially true for credit card companies who have call centres set up primarily for this very purpose.
Some websites do have a space for “tickets” to be set up in order to have questions, concerns or disputes addressed. But the time it takes for a real person to attend to the issue is a lot longer than it would be if a phone call had been made. Some customers, however, find it annoying to have to sift through what seems like countless voice prompts to speak to someone real!
It’s a good thing Synergy is staffed with numerous knowledgeable reps who are ready to take your calls quickly! As well, one of the reasons you will find our staff so energetic and friendly is because of how excited they are about the products we offer. Our sales team is well aware of the high quality of our products, so it’s easy for them to be confident about them.
Often, our clients get quite the amusing experience when speaking to our sales reps. Not only do they get off the phone knowing that they will be shipped premium items at great prices, but they also get quite a kick out of the affable and courteous nature of our team members. Another benefit to making purchase over the phone – you get to make a friend!
Online shopping is convenient, but it certainly doesn’t take your feelings and personal issues into account. Consider that we are just under a week away from Christmas – our sales staff is very well aware that some clients will be requesting rush orders. While a computer cannot make any concessions, a live person will, at the very least, work to make sure the satisfaction of the client is guaranteed in any way possible.
Don’t believe us? Give one of our Synergy reps a call today at 1-877-748-9884 and hear for yourself! Be sure to ask about our special holiday offers which will be good for the duration of this week. At Synergy, we make it our mission to ensure that all of the telephone conversations with our clients are enjoyable ones. Talk soon!